Conclusion

Conclusion 

Recommendations

Recommendations 

•Trying the product before sale for defects

•Advertising: Social Media, Commercials, Flyers, etc.

•How to Videos / Informational and New Product Videos

•Update Website

•Diversify Staff

•Add Another Location

Quality and Performance

Quality - 

Performance -

Total Quality Management (TQM) -

Customer Satisfaction 

•Try to make every customer feel like they’re part of the Ramsey family to ensure return customers

•Take Time to Listen to Customers needs and point them to the right product for their situation

•30 Day Return Policy

•Allow customers to recommend new companies and products

•Special Orders

Supply Chain Process

Supply Chain Process

•Outsourcing: Exploring available suppliers for the for the best options to perform processes in terms of price, quality, delivery time, environmental issues.

•Warehousing: Receiving shipments from suppliers, verifying quality, placing in inventory, and reporting receipt for inventory records.

•Sourcing: Selecting, certifying and evaluating suppliers and managing supplier contracts.

•Customer Service: Providing information to answer questions or resolve problems using automated information services as well as voice-to-voice contact with customers.

•Logistics: Selecting transportation mode and scheduling both inbound and outbound shipments, and providing intermediate inventory storage.

Process Strategy/Analysis

Process Strategy

•Services

•Hybrid Office

•Inventory

•Make to Stock Strategy

•Manufacturing

     
             •Small Batch Process 

Process Analysis

Competitive Priorities

Competitive Priorities 

•Flexibility

•Small, Family owned business

•Allows us to be close with all of our suppliers

•Even if we don’t have it in store, we can make special orders directly from most of the companies we do business with.

Project Management

Gantt Chart